Privacy Policy

Respecting your privacy

Bidgee Pumps & Irrigation respects your privacy and manages personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth). This policy explains what information we collect, why we collect it, how we use it, with whom we share it, and your choices.

Information we collect

We collect only what is reasonably necessary to provide our goods and services. This may include:

• Contact details such as name, address, email, and phone
• Order and service details such as products purchased, job notes, and warranty info
• Billing and payment details. Secure providers process card payments. We do not store full card numbers
• Device and usage data, such as IP address, browser type, pages visited, and timestamps when you use our site
• Photos or documents you upload with an enquiry or booking
• In-store CCTV footage for safety and loss prevention, where signage is displayed

If you choose not to provide the requested information, we may be unable to supply specific goods or services.

How we collect information

Directly from you in store, on site, by phone, by email, through our website forms, or when you place an order online. We also collect limited technical data automatically through cookies and similar technologies when you use our site.

How we use information

• Supplying and delivering products and services
• Processing payments, refunds, and warranty claims
• Scheduling service work and communicating about jobs
• Customer support and account administration
• Website performance, safety, and improvement
• Marketing that you have opted in to. You can opt out at any time

We only use personal information as permitted by law and for the purposes described above or related purposes that you would reasonably expect.

Sharing your information

We do not sell your personal information. We may share it with:

• Payment processors for secure transaction handling
• Couriers and logistics partners to deliver orders
• Technicians and subcontractors to complete service work
• IT, hosting, and analytics providers who support our systems
• Manufacturers for product support and warranty claims
• Law enforcement or regulators, when required by law

Some providers may operate outside Australia. When that happens, we take reasonable steps to ensure that appropriate privacy safeguards are in place.

Cookies and analytics

Cookies are small files stored on your device that help our store remember you and improve your experience. You can block or delete cookies in your browser settings, but the site may not work as intended.

We may use analytics tools to understand site usage in aggregate. These tools collect device and usage data. They do not give us your full card details or private communications.

Security and retention

We use reasonable physical, technical, and administrative safeguards to protect personal information from unauthorised access, misuse, loss, or alteration.

We keep personal information only as long as needed for the purposes above, to meet legal or tax obligations, or to resolve disputes. When no longer required, we take reasonable steps to destroy or de-identify it.

Your rights

• Access to the personal information we hold about you
• Correction of inaccurate or incomplete information
• Opt out of direct marketing at any time

We will ask for proof of identity. Most requests are free of charge unless they are unusually large or complex.

To submit a request, please contact our Privacy Officer using the information provided below.

Questions or complaints

If you have a privacy concern, contact us first, and we will respond in a reasonable time.

If you are not satisfied, you can contact the Office of the Australian Information Commissioner.

• www.oaic.gov.au
• Phone: 1300 363 992

Contact the Privacy Officer

Privacy Officer
Bidgee Pumps & Irrigation
Unit 3 / 41-43 Moorong Street
Wagga Wagga NSW 2650

Email: privacy@bidgeepumps.com.au
Phone: (02) 6971 0210

Changes to this policy

We reserve the right to update this policy as our practices evolve or as laws change. The latest version will always appear on this page.